Help & questions

KopiReel turns your property listings into short videos for social media.

Upload your listing photos. We write the script and add a voice, captions, music and your contact details. Then you post it in one click.

See how it works, step by step

No. If you can send a photo on WhatsApp, you can use KopiReel.

Every feature has a short video lesson. You can also book a free 30-minute setup call and make your first video with us.

Up to 20 photos of the unit and a few details, like the price, size and nearest MRT. You can paste the description you wrote for the portal.

We don't copy listings from property portals, so use photos you own or have permission to use.

All the ways to start a video

Your first listing video, free, in every shape. Plus 6 credits to try Photo Studio. Both are given once.

You also check every script for free, and get one-click posting and Photo Studio. No credit card needed.

Compare all plans

Yes. It works in your phone's web browser. Add it to your home screen so it opens like an app.

iPhone and Android apps are coming soon. Coming soon

• Writing your script usually takes under a minute.
• Most final listing videos are ready in about 15 minutes.
• Tours and reels take longer, because each scene is made by AI.

You can close the page while it works. We'll let you know when it's ready.

See every video type

Yes. You read and edit the script, photo by photo, before anything is charged. Ask for a new script as often as you like.

The video itself is made when you click Create. If it fails to make, you're not charged.

For tours and reels, planning the storyboard is free too. You only spend credits when you create the final video.

Photo Studio is different: there's no preview for photos.

Yes. Open the video and tap Fix this video. You can change any line of the script, reorder, remove or add photos, fix the price or title, and change the music. Then we remake it.

Fixes are always free, as often as you like. Only the lines you change get a new voiceover.

Your old version stays live until the new one is ready, your sharing link stays the same, and you can go back to an earlier version for free.

Tall (9:16), the shape for Reels, TikTok, Shorts and Stories.

Need wide (16:9) for YouTube, or square (1:1)? Make another version from the same project. It costs the same as the first one.

If a video fails to make, you're not charged.

If the AI clearly gets something wrong, tell us within 7 days and we'll give the credits back. Examples:

• the wrong face
• words that don't match your script
• broken sound

Want to change something yourself, like a line or the price? Fix the video. Fixes are always free.

Read the credit rules

AI video isn't filmed footage. A few things to know:

• Your mouth may not move clearly when you're small in the frame or turned to the side.
• We can't control exact walking direction, hand gestures or small details like shoes.
• AI can also invent small details.

Always watch your video before you post it.

English, Chinese (Mandarin), Malay and Tamil, each read by native voices.

Every listing video can include a second language at no extra cost, and any video can show subtitles in a second language.

More on voice and language

Paid plans

Yes, on paid plans. Record 30 seconds once. We give you a short script to read. After that, every video can sound like you.

For the best accent, make one voice clone in English and one in Chinese.

Upload one clear, front-facing photo of yourself. KopiReel turns it into a presenter that talks with an AI voice. Or with your own voice, if you've set up a voice clone.

• Split screen: your listing on top, you below.
• Cut-out style, for market news videos: you stand in front of the video (+3 credits).

The final video has full lip-sync.

More on your AI presenter

We only make a voice clone or presenter after you agree on a clear consent screen.

Only your account can use them, and only to make your videos.

Delete them any time in your settings. We then remove them from our systems and our AI providers within 30 days.

Read our Privacy Policy

No. You may only use your own face and voice.

Using someone else's likeness is against our terms and may break the law.

Facebook Pages, Instagram professional accounts, YouTube and TikTok. You can post to several at once.

For WhatsApp, RedNote (小红书), Telegram and WeChat, download the video and share it.

See all platforms

TikTok sends videos from apps like ours to your TikTok inbox first. To publish it:

1. Open the TikTok app.
2. Go to Inbox.
3. Tap the notification.
4. Follow the steps to publish.

1. Post the video to YouTube from KopiReel.
2. Copy the YouTube link.
3. Paste it into the video field of your listing.

Paid plans

Yes, on paid plans. Auto-Pilot is a posting calendar.

Drag a video onto a day, or tap Auto-fill to post one video a day at good times. It can also re-post older videos and retry posts that failed.

More on posting and scheduling

We can only post to Facebook Pages, not personal profiles or "Professional mode" profiles.

You also need full control of the Page.

If the Page belongs to a Meta Business Portfolio (Meta's tool for managing business Pages), you need full control there too.

Nine tools:

• Brighten and tidy photos
• Virtual staging
• Wide-angle room reveal
• 3D floor plans
• Photo collages
• Sharper, bigger photos
• Resizing for each app
• Removing unwanted text or logos from photos you own
• Typed edits: tell the AI what you want, always labelled

See every Photo Studio tool

1 credit per finished image on paid plans, or 2 credits on the Free plan.

Tools that combine several photos into one, like wide-angle and collage, count as one image.

See all credit costs

Yes. There's no preview for photos, so each finished image uses credits even if you don't keep it.

If the tool fails and gives you nothing, you're not charged.

Yes. CEA's rules say photos must not mislead buyers about the real property. Staged or changed photos need a clear label.

Photo Studio adds a small label to every AI change by default, like "Virtually staged". Keep it on.

Do I need to say my video uses AI?

Plans come with listing videos. Credits are for the AI extras.

• A listing video uses 1 listing video from your plan, in every shape.
• Your AI presenter adds 6 credits.
• Once your plan's listing videos are used, an extra one is 6 credits.

On the Monthly plan, one credit costs about S$1.65.

You always see the cost before you click Create.

See what everything costs

• Monthly (S$99, or S$79 for founding members): 30 listing videos a month and 60 credits, enough for about 10 of them with your AI presenter.
• Yearly (S$990): 360 listing videos and 720 credits.
• 3-Month Pass (S$149): 30 listing videos and 90 credits.

Tours and reels use credits. See the price table

Yes.

• Monthly credits last 3 months from the month you get them.
• Yearly credits last 12 months.
• 3-Month Pass credits last 3 months.
• Extra credit packs last 2 years.

We use the credits that expire soonest first, and remind you before any expire.

A one-time payment of S$149. You get 30 listing videos, 90 credits and every paid feature for 3 months.

It doesn't renew, so there's nothing to cancel.

See all plans

Yes, if you're on Monthly, Yearly or the 3-Month Pass.

• 50 credits: S$69
• 150 credits: S$199
• 500 credits: S$599

Credit packs last 2 years. Yearly members get 10% extra credits free.

See credit packs

1. Go to Account.
2. Then Plan & billing.
3. Then Cancel plan.

There are no fees. You keep paid features until the end of the period you've paid for. Your credits stay until they expire.

Yes. Ask within 30 days of your first plan payment and we'll refund it in full, with no conditions.

We also give back anything spent on clear AI errors.

Later payments and credit packs can't be refunded, including unused time on a plan.

Read our terms

• You can upgrade from Monthly to Yearly any time. Your new year starts that day. Your unused credits move to the new end date.
• You can move from Yearly to Monthly when your year ends.
• Plans can't be paused, but you can cancel and come back.

Compare plans

• Credit or debit card, Apple Pay or Google Pay.
• PayNow and GrabPay work for one-time purchases, like the 3-Month Pass and credit packs.

All prices are in Singapore dollars.

CEA's ad guidelines say online ads must show five things:

1. Your name as on the CEA Public Register
2. Your CEA registration number
3. Your agency's name
4. Your agency's licence number
5. Your CEA-registered phone number

The numbers must be clearly labelled, for example "CEA Registration Number" and "CEA Licence Number".

Fill them in once on your name card and KopiReel adds them to your videos.

Yes, if AI changed or improved how the property looks.

In February 2026, the Government replied in writing to a question in Parliament. It said agents should give sufficient disclaimers to tell buyers when AI was used to alter or enhance property images or videos.

It also said CEA has acted against agents who didn't.

KopiReel adds an "AI-generated" label to AI-made scenes by default. Keep it on.

Yes. CEA's guidelines say you need the owner's consent before you advertise their property for sale or rent.

Get it in writing, by SMS or in another way you can prove. KopiReel asks you to confirm this each time you add a listing.

Only use photos you have the right to use.

How consent works in KopiReel

You do. Post them, run them as ads or put them on your website.

We never show your videos in our own marketing unless you say yes.

Go to Account, then Delete account, and confirm. Or email us, or message us on WhatsApp.

Your access stops straight away. Your videos, photos, voice clone and presenter are deleted within 30 days, including copies held by our AI providers.

We keep only records the law requires, like payment records.

More about deleting your data

We follow Singapore's Personal Data Protection Act (PDPA). We collect only what we need to make and post your videos.

Our Privacy Policy names the companies that help us, like payment and AI providers. Some are outside Singapore, and we use contracts to protect your data there.

We never sell your data.